Tools for pharmacists and HCPs
Temperature excursion tool
Assess Moderna COVID-19 vaccines that may have experienced temperature excursion prior to administration.
Report adverse events
Report any observed or suspected adverse event(s) after administering a Moderna product.
Coding for reimbursement
Find billing and reimbursement codes online.
Take a closer look.
At Spikevax by Moderna.
Prescribing information for Spikevax (COVID-19 Vaccine, mRNA) 2024-2025 Formula
FAQ
Have questions about Moderna vaccines? Browse the topics below to find the answers to some of the most frequently asked questions about placing, tracking, and receiving orders. If your question isn't addressed, our Customer Care Team is just a call away at 1-866-MODERNA (1-866-663-3762), or available by email at WeCare@modernatx.com.
Please contact our Customer Care Team at 1-866-MODERNA (1-866-663-3762) or email WeCare@modernatx.com.
In order to give you more control over your reservations, we have enabled a feature to allow ModernaDirect.com customers to edit their vaccine reservations directly through the website.
To edit your reservation:
- Navigate to your order history.
- Select the reservation you wish to modify.
- Input your new reservation details.
Moderna works with several Authorized Distributors to ensure a smooth customer experience. Customers who order through these distributors are considered "indirect customers."
Truck deliveries contain Sensitech Temperature Monitoring Devices. Refer to the diagram here for details on the device.
If you placed your order directly with Moderna, please contact the Moderna Customer Care Team at 1-866-MODERNA (1-866-663-3762) or email WeCare@modernatx.com.
If you placed your order via an Authorized Distributor please contact them for assistance.
If the order was placed directly with Moderna, either on ModernaDirect.com or the Contact Center, please contact our Customer Care Team at 1-866-MODERNA (1-866-663-3762) or email WeCare@modernatx.com.
If you’re an indirect customer with questions regarding temperature excursions or vaccine viability, contact your Authorized Distributor.
If you need to return vaccines because there was a problem with your shipment (such as a temperature excursion), please contact our Customer Care Team at 1-866-MODERNA (1-866-663-3762) or email WeCare@modernatx.com.
The policy for end-of-season returns of unused products will vary by contract. Please consult your contract for more information about return eligibility and guidelines or contact our Customer Care Team at 1-866-MODERNA (1-866-663-3762) or email WeCare@modernatx.com if you still have questions.
See the full Return Policy.
Indication
SPIKEVAX (COVID-19 Vaccine, mRNA) is a vaccine indicated for active immunization to prevent coronavirus disease 2019 (COVID-19) caused by severe acute respiratory syndrome coronavirus 2 (SARSCoV-2) in individuals 12 years of age and older.
Important Safety Information
Contraindications
Do not administer SPIKEVAX to individuals with a known history of severe allergic reaction (e.g., anaphylaxis) to any component of SPIKEVAX or to individuals who had a severe allergic reaction (e.g., anaphylaxis) following a previous dose of a Moderna COVID-19 vaccine.
Warnings and Precautions
- Management of Acute Allergic Reactions: Appropriate medical treatment must be immediately available to manage potential anaphylactic reactions following administration of SPIKEVAX.
- Myocarditis and Pericarditis: Postmarketing data demonstrate increased risks of myocarditis and pericarditis, particularly within the first week following vaccination. The observed risk is highest in males 18 through 24 years of age.
- Syncope (fainting): May occur in association with administration of injectable vaccines. Procedures should be in place to avoid injury from fainting.
- Altered Immunocompetence: Immunocompromised persons, including individuals receiving immunosuppressive therapy, may have a diminished immune response to SPIKEVAX.
- Limitations of Vaccine Effectiveness: SPIKEVAX may not protect all vaccine recipients.
Adverse Reactions
The most commonly reported (≥10%) adverse reactions following any dose in any indicated patient population were pain at the injection site, fatigue, headache, myalgia, chills, arthralgia, axillary swelling/tenderness, nausea/vomiting, and swelling at the injection site.
Reporting Adverse Events and Vaccine Administration Errors
To report suspected adverse reactions, contact ModernaTX, Inc. at 1-866-663-3762 or VAERS at 1-800-822-7967 or www.vaers.hhs.gov.
Please click for SPIKEVAX Full Prescribing Information.
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